Support Documentation

Frequently Asked Questions

Everything you need to know about ordering, shipping, and handling research compounds from Nutrigenix Scientific.

Ordering & Payment

Browse our shop, select your desired compound and quantity, and proceed to checkout. If you have any questions before ordering, feel free to reach out at info@nutrigenixscientific.com.

We accept e-transfer. For e-transfer payments, please send to info@nutrigenixscientific.com and include your order number in the message field. Your order will be processed once payment is confirmed.

Yes. All credit card transactions are processed through an encrypted payment gateway. We never store your card details.

Shipping & Delivery

We currently ship within Canada only.

Shipping is a flat rate of $15. Orders over $300 qualify for free shipping, automatically applied at checkout.

Most orders ship same day or within 1 to 2 business days of payment confirmation. You’ll receive a tracking number by email once your order is dispatched.

Orders are packaged carefully and securely prior to shipment.

Product Storage & Handling

Lyophilized peptides should be stored in a cool, dry environment, ideally refrigerated at 2 to 8°C. Keep away from direct light and moisture.

When stored correctly in lyophilized form, peptides can remain stable for an extended period. Once reconstituted, they should be used promptly and kept refrigerated. Always refer to the product page for compound-specific guidance.

Yes. All compounds should be handled by qualified individuals familiar with standard laboratory safety procedures. Use appropriate PPE and follow proper chemical handling protocols at all times.

Research Use Disclaimer

No. All compounds supplied by Nutrigenix Scientific are strictly for laboratory research, analytical testing, and educational purposes. They are not intended for human or veterinary use and must not be consumed or administered in any way.

Our products are intended for qualified researchers, scientists, and laboratory professionals with appropriate knowledge of safe chemical handling practices.

Still have questions?

Our team is available to assist researchers and laboratory professionals.

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